Policies.
Terms, cancellation, privacy, cookies and complaints — all in one place.
Terms of service
By booking a course through Guld Training you agree to attend the confirmed date, provide accurate delegate details, and settle payment by card at checkout or by invoice within 30 days if approved for invoicing.
Cancellation & refund policy
Cancellations made more than 7 days before the course date receive a full refund or free transfer. Cancellations within 7 days are non-refundable but may be transferred to a future date, subject to availability, at our discretion.
Privacy policy
We collect only the information needed to deliver and certify your training: contact details, delegate names, and payment records. We never sell personal data. Full data-retention schedules are available on request.
Complaints policy
If a course doesn't meet expectations, contact us within 14 days and we'll investigate, offer a resolution, and respond within 5 working days.